Communication as the biggest challenge

At WebInterpret, we know how communication with buyers can affect the reputation of your online store. We also know how language barriers can prevent you from giving clients the customer support they deserve.

With our Help Desk and Reputation Manager, language barriers are a thing of the past. Communicate with clients in their native language across multiple platforms from a single location.

 

Ask seller a question
ru

Здравствуйте, я хотел бы знать, что точный размер платья и можна ли отправить в мою страну

Communication as the biggest challenge

Help Desk inbox

Manage all your buyer messages from a single location. See comments from different countries and platforms in an intuitive panel with detailed information.

Quickly reply to messages using pre-assigned templates based on the type of feedback you receive. Important messages that can affect your reputation are automatically given priority, with the option to receive additional email notifications.

 

Ask seller a question
ru

Hello, I would like to know the exact size of the dress and can you send to my country

MTS inbox

Feedback management

Customer review

Customer review

See customer reviews in your language and automatically reply in each client’s native tongue. Select from ready-made templates written by professional translators.

feedback management

Feedback management

See when you received feedback and how much time you have left to reply in a timely manner. Schedule replies from a handy snooze function.

Negative feedback

Negative feedback

Negative feedback is always given higher priority. Receive additional notifications and more options to handle sensitive cases.

Translation

Translation

All feedback is scanned and assigned its own category. Easily select from a variety of response templates, or create your own automatically translated reply.