SUPPORT

Our Customer Support Manifesto

At Webinterpret, support means more than fixing issues. It’s about providing clarity and confidence. Our advanced systems may sometimes require extra time to resolve inquiries, but we always aim to respond quickly, reliably, and with real solutions.

Help Center

Learn how to use our solutions and search for various knowledge-based topics related to Webinterpret.

Chat

Connect with our global Support Team (8 AM till 6 PM CET / 9 AM till 5 PM EST, Mon - Fri) or Webinterpret Bot (our intelligent assistant with instant answers from Help Center)

Want to become a user?

Our advanced global solutions for ecommerce enable marketplace sellers to grow their sales worldwide.

Already using Webinterpret?

Log in to receive personalized assistance and access support features available for your plan!

Our Support Foundations

Help Center (24/7)

Our searchable knowledge base is packed with helpful how-tos and other resources. Available any time, anywhere!

Human Support (8:00 AM – 6:00 PM CET / 9:00 AM – 5:00 PM EST)

Our global Support Team is available almost 24/7. Log in to your Webinterpret account for even faster and more personalized assistance.

Webinterpret Bot (24/7)

When our team is offline, our intelligent AI-powered assistant is ready to step in! Webinterpret Bot provides instant answers from our Help Center, so you can always have support at your fingertips.

Our Service Commitments

We know your time is valuable, so we hold ourselves accountable to the following service commitments:

Receive a first meaningful response within 4 business hours (Monday – Friday)

Receive a complete resolution to your inquiry within 3 business days (Monday – Friday)

Each and every one of our responses is designed to be:

Fast and clear

Comprehensive

Advisory (not just reactive!)

Focused on practical solutions