Increase your efficiency, visibility and sales on eBay with seller-paid domestic and international returns management from Webinterpret.
Set your policies
Edit your return policies from your Dashboard. Webinterpret updates your listings right away.
Return request opened
Your buyer opens a return request through eBay. Review the details of the request in your Dashboard.
Shipping label sent
Your buyer receives a return shipping label through eBay, sent automatically when free returns are activated.
Receive and refund
Inspect the returned order and issue the refund in accordance with your return policy.
From global returns management to label discounts and custom return policies,
Webinterpret Returns helps you handle it all
From setting up your policies to issuing labels, manage each and every aspect of the returns process for all of your seller-paid returns on eBay – through one single dashboard.
Easily handle seller-paid returns across all of your domestic and international eBay markets, whether they are remorse or Seller-Not-As-Described.
Set up free return policies on your listings to increase their visibility in eBay search, stand out from the competition, and boost repeat purchases.
Access exclusive return shipping label discounts for international returns on your Webinterpret listings from the top global couriers.
Webinterpret helps simplify the return process – from policy setup to refund.
What are the eligibility criteria for using Webinterpret Returns?
Webinterpret Returns is a Returns Management System that integrates directly with eBay and provides labels for all seller-paid returns on your domestic and international (Webinterpret) listings. The solution allows sellers to offer free returns for domestic and international (Webinterpret) listings, automatically process these return requests, and offer SNAD return labels on demand.
Do I have to pay for free seller-paid returns as shown on my listings?
Yes. All return labels are subject to Webinterpret rate card pricing (pricing quotes are also visible from the Returns Dashboard).
However, labels for free returns are included at no extra cost in all domestic Performance plans. This means there is no additional cost for free return labels for your domestic returns. Free (seller-paid) 60-day return policies are purposefully applied to domestic listings on Performance plan accounts to build your buyer’s confidence, incentivize more sales and get more visibility on eBay.
For more information, see Return Labels Pricing.
How do I accept a return request?
Free return requests on your international listings and domestic listings (for Performance plan subscribers) are accepted by default and automatically processed. These requests are located in the Open tab in your Returns Dashboard and have a WI icon under TYPE.
Free returns on domestic listings (for those not subscribed to a domestic Performance plan) and SNAD returns must be accepted manually. These requests are located in the New tab in your Returns Dashboard.
For more information, see How to handle return requests.
How do I know if a label is generated and sent to my customer?
If a return request has a blue background, the shipping label has been generated and sent to your customer in eBay.
For more information, see How to handle return requests.
Are refunds automatically issued once a return is delivered?
Refunds must be issued manually by you (the seller) once received and inspected.
What if the order comes back damaged or contains a different product?
As per eBay’s return policy, you can refund less than the full amount if the product is in worse condition than when it was sent. You can also escalate cases to eBay if your buyer has returned a different or damaged product. The escalation process can be done directly from eBay’s return page.
What are remorse and SNAD returns?
Remorse returns are returns where the buyer has changed their mind about a purchased product or service. The seller has little to no influence over the return decision.
Common reasons for remorse returns on eBay include:
SNAD (Significantly Not As Described) returns are returns where the buyer believes that the seller represented the product in a misleading or insufficient way, or where the seller inadvertently shipped a different or incomplete product.
Common reasons for SNAD returns on eBay include:
Which return type is covered by Webinterpret Returns?
Webinterpret supports remorse and SNAD (Significantly Not As Described) returns for your domestic and international (Webinterpret) product listings. Your buyer indicates the type of return when they open a return request through eBay.
See Returns supported by Webinterpret for more information.
