Trust and transparency are the cornerstones upon which ecommerce businesses are built. Hence, your business’s success on eBay largely depends on your ability to make good on your promises to customers.
Business policies on eBay foster transparency by allowing sellers to define the transaction terms clearly for a specific listing and set customer expectations.
These policies address payments, postage, and returns. Sellers can apply them to all their listings as a template or set a specific policy for an item depending on its weight, size, category, and various other factors.
In this article, we’ll show you how to set up eBay business policies for 2025 and explore their impact on key segments of online business, such as customer loyalty or sales.
